Privacy Policy
Last updated: November 27, 2024
At Higanlabs, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of
Your information when You use the Service and tells You about Your privacy rights and how the
law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to
the collection and use of information in accordance with this Privacy Policy.
1 Interpretation and Definitions
1.1 Interpretation
The words of which the initial letter is capitalized have meanings defined under the following
conditions. The following definitions shall have the same meaning regardless of whether they
appear in singular or in plural.
1.2 Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our
Service.
Affiliate means an entity that controls, is controlled by or is under common control with
a party, where “control” means ownership of 50% or more of the shares, equity interest or
other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement)
refers to Higain Labs Tech Pvt. LTD, Sanepa, Lalitpur.
Cookies are small files that are placed on Your computer, mobile device or any other
device by a website, containing the details of Your browsing history on that website among
its many uses.
Country refers to: Nepal
Device means any device that can access the Service such as a computer, a cellphone or a
digital tablet.
Personal Data is any information that relates to an identified or identifiable
individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf
of the Company. It refers to third-party companies or individuals employed by the
Company to facilitate the Service, to provide the Service on behalf of the Company, to
perform services related to the Service or to assist the Company in analyzing how the
Service is used.
Usage Data refers to data collected automatically, either generated by the use of the
Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Higain Labs, accessible from https://higainlab.com
You means the individual accessing or using the Service, or the company, or other legal
entity on behalf of which such individual is accessing or using the Service, as applicable.
2 Collecting and Using Your Personal Data
2.1 Types of Data Collected
2.1.1 Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable
information that can be used to contact or identify You. Personally identifiable information may
include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
2.2 Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP
address), browser type, browser version, the pages of our Service that You visit, the time and date
of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information
automatically, including, but not limited to, the type of mobile device You use, Your mobile device
unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile
Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when
You access the Service by or through a mobile device.
3 Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store
certain information. Tracking technologies used are beacons, tags, and scripts to collect and track
information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device.
You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being
sent. However, if You do not accept Cookies, You may not be able to use some parts of our
Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our
Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic
files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs)
that permit the Company, for example, to count users who have visited those pages or
opened an email and for other related website statistics (for example, recording the
popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal
computer or mobile device when You go offline, while Session Cookies are deleted as soon as You
close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
3.1 Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the
Website and to enable You to use some of its features. They help to authenticate users and
prevent fraudulent use of user accounts. Without these Cookies, the services that You have
asked for cannot be provided, and We only use these Cookies to provide You with those
services.
3.2 Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
3.3 Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the
Website, such as remembering your login details or language preference. The purpose of
these Cookies is to provide You with a more personal experience and to avoid You having to
re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our
Cookies Policy or the Cookies section of our Privacy Policy.
4 Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The
Personal Data You provide can give You access to different functionalities of the Service
that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the
purchase contract for the products, items or services You have purchased or of any other
contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms
of electronic communication, such as a mobile application’s push notifications regarding
updates or informative communications related to the functionalities, products or
contracted services, including the security updates, when necessary or reasonable for their
implementation.
To provide You with news, special offers and general information about other goods,
services and events which we offer that are similar to those that you have already purchased
or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger,
divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all
of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar
proceeding, in which Personal Data held by Us about our Service users is among the assets
transferred.
For other purposes: We may use Your information for other purposes, such as data
analysis, identifying usage trends, determining the effectiveness of our promotional
campaigns and to evaluate and improve our Service, products, services, marketing and your
experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers
to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection
with, or during negotiations of, any merger, sale of Company assets, financing, or
acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will
require those affiliates to honor this Privacy Policy. Affiliates include Our parent company
and any other subsidiaries, joint venture partners or other companies that We control or that
are under common control with Us.
With business partners: We may share Your information with Our business partners to
offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public
areas with other users, such information may be viewed by all users and may be publicly
distributed outside.
With Your consent: We may disclose Your personal information for any other purpose
with Your consent.
5 Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set
out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to
comply with our legal obligations (for example, if we are required to retain your data to comply
with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally
retained for a shorter period of time, except when this data is used to strengthen the security or to
improve the functionality of Our Service, or We are legally obligated to retain this data for longer
time periods.
6 Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in
any other places where the parties involved in the processing are located. It means that this
information may be transferred to — and maintained on — computers located outside of Your state,
province, country or other governmental jurisdiction where the data protection laws may differ
than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents
Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely
and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to
an organization or a country unless there are adequate controls in place including the security of
Your data and other personal information.
7 Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have
collected about You.
Our Service may give You the ability to delete certain information about You from within the
Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if
you have one, and visiting the account settings section that allows you to manage Your personal
information. You may also contact Us to request access to, correct, or delete any personal
information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal
obligation or lawful basis to do so.
8 Disclosure of Your Personal Data
8.1 Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be
transferred. We will provide notice before Your Personal Data is transferred and becomes subject to
a different Privacy Policy.
8.2 Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if
required to do so by law or in response to valid requests by public authorities (e.g. a court or a
government agency).
8.3 Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is
necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
8.3.1 Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of
transmission over the Internet, or method of electronic storage is 100% secure. While We strive to
use commercially acceptable means to protect Your Personal Data, We cannot guarantee its
absolute security.
9 Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally
identifiable information from anyone under the age of 13. If You are a parent or guardian and You
are aware that Your child has provided Us with Personal Data, please contact Us. If We become
aware that We have collected Personal Data from anyone under the age of 13 without verification
of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country
requires consent from a parent, We may require Your parent’s consent before We collect and use
that information.
9.1 Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third
party link, You will be directed to that third party’s site. We strongly advise You to review the
Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices
of any third party sites or services.
9.2 Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by
posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change
becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy
Policy are effective when they are posted on this page.
10 Information We Collect
We collect only the following types of information necessary for our services:
Personal Information:
Information you provide directly, such as your name, email address, phone number,
and company details, when you contact us, create an account, or request our services.
Usage Information:
General details about your interactions with our website, such as pages visited and
time spent.
Note: We do not collect or record any device-specific information (e.g., operating system, device
identifiers).
11 How We Use Your Information
We use your information for the following purposes:
To deliver and improve our services and products.
To respond to your inquiries and provide support.
To send relevant updates, offers, or marketing communications (with your consent).
To comply with legal obligations.
12 Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following cases:
With trusted third-party service providers to help us deliver our services (e.g., payment
processors).
If required by law or to protect the rights and safety of Higanlabs, our users, or the public.
13 Data Security
We prioritize the security of your data by implementing robust measures to prevent unauthorized
access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute
protection.
14 Your Rights
Depending on your jurisdiction, you may have the following rights:
Access, update, or delete your personal information.
Opt-out of marketing communications.
To exercise these rights, contact us at higain@higainlab.com
15 Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy
practices or content of these third-party sites.
16 Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements.
Updates will be posted on this page and take effect immediately upon posting.